Privacy Policy
Last updated: 16 October 2026
This policy explains how CulinaPro Consultancy (“CulinaPro”, “we”, “us”) collects and uses personal data through culinaproconsultancy.com (the “site”). It is written to meet the Digital Personal Data Protection Act, 2023 (the “DPDP Act”) and the Information Technology Act, 2000 and the rules made under it.
For the purposes of the DPDP Act, CulinaPro is the Data Fiduciary for the personal data described below. Consulting clients are covered by the confidentiality terms in their signed engagement agreement as well as this policy.
The short version
- We collect only what you type into a form, what you enter when booking a call, and anonymous usage statistics.
- We use it to reply to you and to run the site. We do not sell it, rent it or use it for advertising.
- The Restaurant Growth Score runs in your browser. Your answers leave your device only if you choose to send them.
- You can ask us to see, correct or delete your data at any time by writing to [email protected].
What we collect
| Where | What | Sent only when |
|---|---|---|
| Contact form | Name, email, phone, business name, stage, budget, message | You press “Send enquiry” |
| Restaurant Growth Score | Your eight answers, your score, your email | You ask for the written breakdown |
| Call booking (Cal.com) | Name, email, time slot, anything you add to the booking | You confirm a booking |
| WhatsApp, email, phone | Whatever you choose to send us | You contact us |
| Browsing | Pages viewed, referrer, device and browser type, approximate region | You load a page |
We do not ask for, and ask you not to send, sensitive information such as financial account details, government ID numbers or health information through the site. If a project later needs your P&L or sales data, we agree how it is handled in the engagement agreement, not through a web form.
The site is meant for business owners and professionals. We do not knowingly collect data from anyone under 18. If you believe a child has sent us personal data, write to us and we will delete it.
Why we use it, and on what basis
| Purpose | Basis under the DPDP Act |
|---|---|
| Replying to your enquiry and preparing for a discovery call | Your consent, given when you submit the form or booking |
| Sending the written Growth Score breakdown you requested | Your consent, given when you submit your email with the score |
| Sending occasional emails with resources, only if you subscribe | Your consent; every email has an unsubscribe link |
| Understanding which pages are useful and fixing problems | Legitimate use: aggregate site statistics |
| Keeping records where the law requires it, and handling disputes | Compliance with law |
We do not use your data for automated decisions about you, and we do not build advertising profiles.
Who processes it for us
We use a small number of service providers (“Data Processors”) to run the site. Each receives only the data it needs for its job and processes it under its own terms and privacy policy.
- Formspree delivers form submissions to our inbox.
- Cal.com handles call scheduling.
- Our email provider stores the messages you send us.
- Google Analytics 4 measures site usage.
- Cloudflare hosts the site and provides cookieless Web Analytics.
- MailerLite, only if you subscribe to emails or request a download.
- WhatsApp (Meta), only if you choose to message us there.
Some of these providers store data on servers outside India. Where they do, the transfer is made under section 16 of the DPDP Act and is not to any country restricted by the Government of India.
We may also disclose personal data where Indian law requires it, for example in response to a lawful request from a court or government authority. We will not otherwise share it with anyone.
Cookies
The site sets no advertising or tracking-for-advertising cookies. Google Analytics sets first-party cookies (named _ga and _ga_*) to count visits. Cloudflare Web Analytics uses no cookies. The Cal.com booking widget may set cookies it needs to work while you book. You can block or delete cookies in your browser settings, and every page on the site still works without them.
How long we keep it
- Enquiries and bookings: for as long as we are in conversation or working together, then up to three years after our last contact, so we have context if you come back. After that we delete them.
- Growth Score submissions: up to two years, unless they become part of an enquiry.
- Email subscriptions: until you unsubscribe. We then keep only your email address on a suppression list, so we do not email you again.
- Analytics data: 14 months in Google Analytics; Cloudflare keeps aggregate data only.
We keep data longer only where a law requires it, such as tax or accounting records for paying clients.
How we protect it
We use reputable providers with encryption in transit (HTTPS everywhere) and at rest, two-factor authentication on the accounts that hold your data, and access limited to the founders and staff who need it to reply to you. No system is perfectly secure. If a personal data breach affects you, we will tell you and the Data Protection Board of India as the DPDP Act requires.
Your rights
Under the DPDP Act you can:
- Access: ask what personal data we hold about you and how we have used it.
- Correct or complete: ask us to fix data that is wrong or out of date.
- Erase: ask us to delete your data where we no longer need it to serve you or to meet a legal duty.
- Withdraw consent: at any time, as easily as you gave it. Withdrawing does not affect what we did before.
- Nominate: name another person to exercise these rights if you die or become unable to.
- Complain: raise a grievance with us, and if you are not satisfied, with the Data Protection Board of India.
Write to [email protected] with the subject line “Privacy request”. We may ask you to confirm your identity before we act. We will reply within seven working days and complete the request within 30 days.
Grievance Officer
In line with the Information Technology Act, 2000 and the DPDP Act, complaints about how we handle personal data can be sent to our Grievance Officer:
Grievance Officer, CulinaPro Consultancy
Email: [email protected] (subject: “Grievance”)
Registered office: Habitat Residencies, Sector 78, Faridabad, Haryana 121002
We acknowledge grievances within 24 hours on working days and resolve them within 30 days.
Changes to this policy
When we change this policy we update the date at the top of this page. If a change affects how we use data you have already given us, we will email you before it takes effect.